The story; I'm at the gate counter for the airline (code-sharing partner of the airline from which I bought the ticket), I am looking to purchase an upgrade to business class if available! This is the answer I got: This ticket was sold by our code-sharing partner and cannot be upgraded! Now I can understand if they wanted to keep their upgrade for their direct customers. But the aircraft left with four business class seats empty; forgone free revenues. The airline gave up a few hundred dollars of revenues because its system is too inflexible to allow the gate agent to generate more profit for the airline. In fact, the gate agent could have said, at this time I don't have any space, but if you wait a bit, and before boarding, I may be able to accommodate you! Even if the answer, in the end, had been no, it would have been better. We had no choice to buy the ticket from their code-sharing partner -- because the code-sharing partner was the "international segm...
Life of a Norfolk farmer